In order to secure your rental, Home Autrement requires a downpayment of 25% of the total amount of the rent. The total amount to be payed will be indicated on your reservation form.
The downpayment can be paid in four different ways :
If you use one of the last three above-mentioned methods of payment, your reservation will be held for 48h. After 48h, your option on the apartment is voided and the availability of the apartment cannot be guaranteed. A return e-mail will confirm your reservation.
15 days before your arrival you will receive an e-mall, asking you for the payment of the balance of your stay.
This can be done in three different ways :
You can also pay the balance upon your arrival, in cash in euro. Travellers Cheques are not accepted . No key will be given without the complete payment of your stay.
Once the balance of your stay has been paid, you will receive by e-mail the rental agreement.
A security deposit will be required. This security deposit covers the apartment for damages and theft. It also covers unpaid rentals, in need be.
For stays up to 3 months, the amount of security deposit depends on the surface area of the apartment :
For longer stays, the amount of security deposit is of one month of the rent.
There is a 30€ reservation fee, VAT included. This required fee allows us to maintain a high level of customer service. We do not bill our customers for bank fees.
If you cancel your booking 30 days before your arrival, amounts paid will be refunded to you less 30 € booking fees.
If you cancel your booking less than 30 days before your arrival, amounts paid are not refunded.
Cancellation should be made by email, cancellations by phone are not admitted
If unexpected deteriorations or damages (fire – water damage – burglary, etc…) make an apartment unavailable, Riviera Autrement commits to relocating you to a comparable or superior apartment, located as close as possible to the one originally selected, without any changes to rental length, dates or cost. In case a relocation is impossible, the entirety of the amounts received by Riviera Autrement will be refunded to you. You will get a 30 € compensation.
As to modifications made at your request, concerning your arrival or departure date, or the choice of apartment. If the modification request is done 30 days before your arrival date, no fee will be applied. Less than 30 days before your arrival , no modification will be accpeted.
Our prices include all taxes and charges related to the apartment, including (Water -Gas- Electricity –household linens- cleaning prior to your arrival –reception- ). No supplements will be asked of you, for a standard rental. Rental prices do not depend on the number of persons occupying the apartment, within the limit of the apartment’s stated occupancy.
For example : whether you are two or three in an apartment with an occupancy of four people, the per night cost will be the same. Please note, our optional «special» services are at a supplemental cost.
The minimum rental is TWO days. A two day rental minimum fee of 75 € VAT included is applied to cover rapid turn-over expenses. Your stay cannot exceed the number of nights indicated on your rental contract, unless by written agreement with Riviera Autrement.
Arrival is handled at the apartment between 2 pm and 8 pm. At the time of your reservation, we ask that you indicate precisly your hour of arrival so that one of our agents can greet you at the premises. In the event of a delay, we ask that you warn us so we may reorganise accordingly. With your contract you will receive an itinerary and telephone number to contact in case of unexpected delays. A 30 € supplement will be billed to you should you arrive after 8 pm, and the fees are of 50 € for an arrival after 22 PM. Should the apartment be vacant the night prior to your arrival, we offer the possibility of entry before 2 pm. Should this concern you, please contact us and we will happily accommodate you.
As one of our agent will wait in the apartment to welcome you, in case of delay at your arrival, we ask you to inform us as soon as possible. If delay exceeds one hour, an extra charge of 30 € will be due.
Check-out time is between 8 am and 11 am.
Our representative will meet you at the agreed time. A survey of the apartment will be done in your presence. The tenant will at this time return the keys. In the event that you must leave the apartment before 8 am, a supplement of 25 € will be charged.
Should the apartment be vacant the evening of your departure date, it is possible to request to stay in the premises until 3 pm. Please do not hesitate to contact our offices to know whether this option is possible.
Any delay or absence at check out time will be charged 30 €.
Check Out Cleaning:
The apartment should be cleaned by the tenant before check out (except from linen and towels). Should the apartment not be left cleaned, a 80 € penalty will be taken from the security deposit.
If the tenant would not like to clean the apartment himself, he may buy the "Mog and Rags" cleaning service during the booking process.
If your departure time must be after 3 pm we suggest that you extend your rental time to 7 pm, for a supplement of only 20% of the per night rate, provided that the apartment is not rented that evening. Should this apply to you, please contact us and we will try and satisfy your request.
Please note that should you plan to arrive or depart on a Sunday or (French) bank holiday, there will be a 30 € supplement.
For the health concerns of each and everyone of us, all of our apartments are no-smoking. We ask that you respect this choice for a better environment.
The number of people occupying the apartment must not exceed the number of beds indicated on the apartment description. No exceptions will be made. This policy guarantees our customers maximum comfort.
Once the rental contract has been signed by both parties, the tenant agrees to comply to and respect the following rules :
To keep the history of his research, his reservations. To benefit from all the services of a local agency :